Privacy Policy

Last Updated: October 24, 2024

Introduction

DutyScoops LLC ("we," "our," or "us"), located in Clovis, California, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information You Provide to Us

We collect the following information when you use our services:

• First and last name
• Email address
• Cell phone number
• Home address
• City, state, and ZIP code
• Dog's name
• Number of dogs

Payment Information

We use Sweep&Go and Clover Connect to process payments. When you make a payment:

• Your payment information is collected and processed directly by these service providers
• We do not store your full credit card information on our servers
• These transactions are subject to Sweep&Go's and Clover Connect's respective privacy policies and terms of service

Information Automatically Collected

• Log data and device information
• Usage data and browsing history on our website
• Cookies and similar tracking technologies
• IP address and location data

How We Use Your Information

We use the information we collect to:

• Provide pet care services
• Process your payments through our payment service providers
• Communicate with you about your services
• Send service updates and appointment reminders
• Maintain and improve our services
• Comply with legal obligations
• Prevent fraud and abuse

Third-Party Service Providers

We work with the following key service providers:

• Sweep&Go for payment processing interface
• Clover Connect for payment processing
• Google for analytics and authentication
• Meta for analytics and authentication

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Information Sharing and Disclosure

We may share your information with:

• Our payment processing partners (Sweep&Go and Clover Connect)
• Other service providers and business partners who assist in operating our service
• Legal and regulatory authorities when required
• Potential buyers in a business transaction
• Other third parties with your consent

We do not sell your personal information to third parties.

Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Disable cookies through your browser settings

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising these rights

Data Retention

We retain your personal information for as long as necessary to provide you with our services and as needed to comply with our legal obligations. If you wish to request that we delete your data, you can contact us using the information below.

Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

DutyScoops LLC
530 Dewitt Ave, Suite 101
Clovis, CA 93612
hello@dutyscoops.com
(559) 215-1511